Platform Overview

​

What is StatusStack?

​

Core Platform Components

​

How StatusStack Works

​

The Monitoring Flow

1. Data Collection
   • StatusStack polls 5,200+ external status pages every 1-5 minutes
   • Custom sources extend monitoring to unlisted providers and internal services
   • Custom monitors check your websites and APIs at configured intervals
   • Crowdsourced reports aggregate community feedback for early incident detection
   • Status data is normalized and stored
2. Organization into Stacks
   • Group related services into logical Stacks
   • Each Stack has its own status page and monitoring view
   • Stacks can represent environments, clients, or service categories
3. Status Change Detection
   • Real-time detection of service degradations and outages
   • Historical tracking of all status changes
   • Incident creation and resolution tracking
4. Notifications
   • Rule-based routing to appropriate channels
   • Customizable alert levels (Info, Warning, Critical)
   • Enriched status emails with incident context, severity, and affected components
   • Rate limiting to prevent notification spam
5. Public Status Pages
   • Branded status pages for each Stack
   • Public visibility or password-protected
   • Email subscriptions for updates
   • Embeddable status widgets

​

Key Features

​

Multi-Source Monitoring

​

Custom Website Monitoring

• HTTP/HTTPS Health Checks - Ping endpoints at 30-second to 60-minute intervals
• SSL Certificate Monitoring - Track certificate expiry dates
• Response Time Tracking - Monitor performance trends
• Custom Headers - Authenticate with API keys or tokens
• Expected Status Codes - Define what “healthy” means for your endpoint
• Alert Thresholds - Configure failure thresholds before alerting

​

Custom Sources

• URL-Based Sources - Point to any status page URL and auto-detect the provider type (Statuspage.io, BetterStack, Instatus, and more)
• Manual Sources - Create sources for internal services without public status pages
• Organization Scoped - Custom sources are private to your organization
• Per-Organization Limits - Up to 10 custom sources per organization (configurable for Enterprise)

​

Crowdsourced Incident Detection

• Community Reports - Aggregate user reports to identify emerging outages
• Confidence Scoring - Each detected incident is scored based on report volume and consistency
• Early Warning - Get notified about issues before the provider’s own status page reflects them
• Detection Lead Time - Track how far ahead of official acknowledgment issues are detected

​

Scheduled Reports

• Report Types - Uptime, Incident Summary, and Usage reports
• Flexible Scheduling - Daily, weekly, or monthly delivery
• Configurable Lookback - 7 to 90 day data windows
• Team Scoping - Report on all teams or a specific team
• Multiple Recipients - Send to up to 25 email addresses per report

​

Stack-Based Organization

📦 Production Stack
  ├─ AWS (EC2, S3, RDS)
  ├─ Cloudflare CDN
  ├─ Stripe Payments
  ├─ SendGrid Email
  └─ Production API Monitor

📦 Staging Stack
  ├─ Staging API Monitor
  └─ Staging Database Monitor

📦 Client: Acme Corp
  ├─ Acme Website Monitor
  └─ Acme API Monitor

​

Multi-Channel Notifications

​

Public Status Pages

• Custom Domains - Use your own domain (status.yourcompany.com)
• Branding - Custom logo, colors, and styling
• Email Subscriptions - Let users subscribe to updates
• Incident History - Display past incidents and resolutions
• Password Protection - Optionally require authentication
• SEO Optimized - Proper meta tags and structure

​

MSP Features

• Multi-Client Management - Separate Stacks and branding per client
• Client Portals - Dedicated status pages for each client
• Flexible Billing - Per-client pricing and usage tracking
• White-Label Branding - Customize for your MSP brand
• Team Collaboration - Role-based access for your staff

​

Platform Architecture

​

Multi-Tenancy

Organization (Your Company)
  ├── Teams (Development, Operations, MSP Clients)
  │     ├── Stacks (Production, Staging, Clients)
  │     ├── Monitors (Custom Websites)
  │     ├── Notification Rules
  │     └── Users (with Roles)
  └── Subscription & Billing

​

Data Isolation

• All data is scoped to your Organization
• Teams provide additional segmentation
• Role-based access control (Admin, Member, Viewer)
• Secure API authentication via tokens

​

Performance

• Sub-minute Updates - Status changes detected within 1-5 minutes
• High Availability - 99.9% uptime SLA
• Global CDN - Fast status page delivery worldwide
• Scalable Architecture - Handles thousands of components per organization

​

Security & Privacy

​

Pricing & Plans

​

Getting Started

​

Next Steps

​

Support & Resources