Overview
The Clients section of the MSP Console is where you manage all your client organizations. You can add new clients, view their status, edit their configuration, and organize them into groups. Navigate to Clients in the MSP sidebar to get started.Client List
The client list table shows all clients managed by your MSP organization, with the following columns:| Column | Description |
|---|---|
| Name | Client organization name |
| Status | Active or inactive |
| Service Tier | Starter, Professional, or Enterprise |
| Stacks | Number of monitoring stacks |
| Last Activity | Most recent activity timestamp |
| Created | When the client was onboarded |
Adding a New Client
You can add clients manually from the Clients page, or use the Onboarding Templates page to provision a new client with pre-configured monitoring.Manual Client Creation
Fill In Client Information
- Name — Client company name (auto-generates the portal slug)
- Contact Email — Primary billing or technical contact
- Contact Phone — Optional phone number
- Service Tier — Starter, Professional, or Enterprise
- Active — Whether the client can access their portal
Configure Portal Settings
- Client Slug — The URL slug for their portal (auto-populated from name, can be edited)
- Portal URL format:
{msp-subdomain}.statusstack.com/c/{client-slug}
Managing a Client
Click any client in the list to open their detail page. From here you can:View Client Details
- See all client metadata (name, contact info, tier, created date)
- View their portal URL
- See their last activity timestamp
Edit Client Information
Update the client’s name, contact details, service tier, or active status. Changes take effect immediately.Deactivate a Client
Set a client to Inactive to disable their portal access without deleting their data. Inactive clients still appear in your MSP console and their historical data is preserved.Actions
From the client record, you can:- Edit — Update client details
- Delete — Permanently remove the client and their data (requires confirmation)
Client Groups
Client groups let you organize clients into logical categories for easier management, filtering, and reporting.Creating a Group
- Navigate to Clients → Client Groups in the sidebar
- Click New Group
- Give the group a name and optional description
- Save the group
Assigning Clients to Groups
Assign clients to groups from the group detail view, or from the individual client record. A client can belong to multiple groups.Using Groups
Groups appear as filter options in:- The client list (filter by group)
- Reports (generate reports scoped to a group)
- Bulk Operations (target a group for bulk actions)
Client Portal Access
Each client gets their own portal URL where they can monitor their services. The portal URL follows this format:Viewing Client Data from the MSP Console
You can inspect client data directly from the MSP Console without logging in as the client:- Client Status Overview widget — Real-time status of all clients on the MSP Dashboard
- Client Organizations Table — Detailed table showing stacks and incidents per client
- MSP Active Outages — Current outages across all clients
- SLA Compliance Summary — SLA status per client
- Reports — Generate SLA and uptime reports per client or across all clients