What is the MSP Console?
The StatusStack MSP Console is a dedicated management interface for Managed Service Providers. It gives you a unified view across all your client organizations, with tools for onboarding, reporting, automation, and billing — all in one place.The MSP Console is a separate interface from the standard Customer Dashboard. Your clients continue to use the Customer Dashboard at
https://statusstack.com/dashboard/{organization}, while you manage everything from the MSP Console at https://statusstack.com/msp.MSP Dashboard
When you log in to the MSP Console, you land on the MSP Dashboard — a real-time view of your entire client portfolio.Dashboard Widgets
Client Status Overview
Live operational/degraded/outage breakdown across all clients
Critical Client Alerts
Active incidents requiring immediate attention, sorted by severity
SLA Compliance Summary
Current SLA compliance rates with at-risk client indicators
Upcoming Maintenance
Consolidated maintenance windows across all client organizations
MSP Uptime Metrics
Aggregate uptime statistics and trend data across your portfolio
Microsoft Integration
Quick status of your Microsoft 365/Azure AD connections
Console Navigation
The MSP Console sidebar is organized into the following sections:Key Concepts
Clients
In the MSP Console, your customer organizations are called Clients. Each client has their own isolated environment — their own stacks, monitors, notification rules, and data. You can view and manage client data directly from the MSP console without logging in as the client. Each client has:- A name and contact email
- A service tier (Starter, Professional, or Enterprise)
- A portal slug used to build their unique dashboard URL
- An active/inactive status
Service Tiers
Assign a billing tier to each client to track what level of service they receive:
Tiers are visible in the Billing Overview and can be updated from the client record. See MSP Billing for details on how to use tiers to track client invoicing.
Client Groups
Organize clients into groups for easier filtering, reporting, and bulk operations. Groups are useful for segmenting clients by industry, size, or region.Getting Started
1
Configure Your MSP Organization
Navigate to Settings → Organization Settings and fill in your MSP name, contact details, and default timezone.
2
Set Up Branding
Configure MSP-level branding (logo, colors, company name) under Settings → Branding. This applies to your client portal experience. See MSP Branding.
3
Connect Integrations
Connect documentation sources (Hudu or IT Glue) and your PSA under Settings → Integrations. Ticket open/close is ConnectWise today. Connect Microsoft 365/Azure AD under Settings → Microsoft 365. See Hudu & IT Glue Stack Import.
4
Onboard Your First Client
Use Tools → Onboarding for an industry template, or Clients → Stack Import after connecting Hudu or IT Glue. See Client Onboarding.
5
Configure Automations
Set up automation rules to respond automatically to incidents, SLA breaches, and other events. See MSP Automations.
Next steps
Hudu & IT Glue
Import client stacks from documentation
Client Onboarding
Provision with industry templates
MSP Reports
SLA reports and client PDF schedules
MSP Branding
White-label portals and PDFs