> ## Documentation Index
> Fetch the complete documentation index at: https://docs.statusstack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Notifications

> Send StatusStack alerts via email

## Overview

Email notifications provide a universal, reliable way to deliver StatusStack alerts to individuals, distribution lists, and stakeholders.

***

## Setup Guide

<Steps>
  <Step title="Add Email Recipients">
    In notification rule:

    1. Select **Email** channel
    2. Enter email addresses (comma-separated)
    3. Customize subject line (optional)
  </Step>

  <Step title="Configure Format">
    Choose email format:

    * **Rich HTML** - Formatted emails with branding
    * **Plain Text** - Simple text-only emails
  </Step>

  <Step title="Test">
    Send test email to verify delivery
  </Step>
</Steps>

***

## Email Format

**HTML Emails include:**

* Company logo and branding
* Color-coded status indicators
* Component details and timeline
* Quick links to status pages
* Professional footer

**Example:**

```
Subject: [CRITICAL] Production API is DOWN

🔴 Production API Status Alert
───────────────────────────────

Production API has changed to CRITICAL status.

Stack: Production Infrastructure
Duration: 5 minutes
Impact: High

View Details: https://statusstack.com/stacks/prod
```

***

## Email Recipients

**Supported formats:**

* Single: `ops@company.com`
* Multiple: `ops@company.com, dev@company.com`
* Distribution lists: `team-alerts@company.com`
* External: Client emails (for MSPs)

***

## Best Practices

<AccordionGroup>
  <Accordion title="Use Distribution Lists">
    Instead of individual emails:

    ❌ `john@company.com, jane@company.com, bob@company.com`
    ✅ `ops-team@company.com`

    Easier to manage team changes
  </Accordion>

  <Accordion title="Separate by Urgency">
    Different emails for different alert levels:

    * Critical: `oncall@company.com`
    * Degraded: `ops@company.com`
    * Info: `status-updates@company.com`
  </Accordion>

  <Accordion title="Email Digest">
    For non-critical updates:

    * Group notifications
    * Send daily summary
    * Reduce inbox noise
  </Accordion>
</AccordionGroup>

***

## Deliverability

**Ensure emails aren't blocked:**

1. **Whitelist sender:** `notifications@statusstack.com`
2. **Check spam folder** initially
3. **Configure SPF/DKIM** (Enterprise)
4. **Custom from address** (Enterprise)

***

## Next Steps

<CardGroup cols={2}>
  <Card title="SMS Integration" icon="message" href="/integrations/sms">
    Text message alerts
  </Card>

  <Card title="Notification Rules" icon="bell" href="/guides/notification-setup">
    Configure when to send
  </Card>
</CardGroup>