> ## Documentation Index
> Fetch the complete documentation index at: https://docs.statusstack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MSP Console Overview

> Get started with the StatusStack MSP Console — your central hub for managing multiple client organizations, SLA reporting, automations, and more

## What is the MSP Console?

The StatusStack MSP Console is a dedicated management interface for Managed Service Providers. It gives you a unified view across all your client organizations, with tools for onboarding, reporting, automation, and billing — all in one place.

<Note>
  The MSP Console is a separate interface from the standard Customer Dashboard. Your clients continue to use the Customer Dashboard at `https://statusstack.com/dashboard/{organization}`, while you manage everything from the MSP Console at `https://statusstack.com/msp`.
</Note>

***

## MSP Dashboard

When you log in to the MSP Console, you land on the **MSP Dashboard** — a real-time view of your entire client portfolio.

### Dashboard Widgets

<CardGroup cols={2}>
  <Card title="Client Status Overview" icon="chart-pie">
    Live operational/degraded/outage breakdown across all clients
  </Card>

  <Card title="Critical Client Alerts" icon="bell-alert">
    Active incidents requiring immediate attention, sorted by severity
  </Card>

  <Card title="SLA Compliance Summary" icon="check-circle">
    Current SLA compliance rates with at-risk client indicators
  </Card>

  <Card title="Upcoming Maintenance" icon="wrench">
    Consolidated maintenance windows across all client organizations
  </Card>

  <Card title="MSP Uptime Metrics" icon="arrow-trending-up">
    Aggregate uptime statistics and trend data across your portfolio
  </Card>

  <Card title="Microsoft Integration" icon="windows">
    Quick status of your Microsoft 365/Azure AD connections
  </Card>
</CardGroup>

***

## Console Navigation

The MSP Console sidebar is organized into the following sections:

| Section       | Contents                                                                        |
| ------------- | ------------------------------------------------------------------------------- |
| **Dashboard** | Portfolio overview                                                              |
| **Clients**   | Client list, client groups                                                      |
| **Reports**   | SLA reports, analytics                                                          |
| **Tools**     | Automations, bulk operations, client onboarding                                 |
| **Settings**  | MSP branding, billing overview, PSA/RMM integrations, Microsoft 365, whitelabel |

***

## Key Concepts

### Clients

In the MSP Console, your customer organizations are called **Clients**. Each client has their own isolated environment — their own stacks, monitors, notification rules, and data. You can view and manage client data directly from the MSP console without logging in as the client.

Each client has:

* A **name** and **contact email**
* A **service tier** (Starter, Professional, or Enterprise)
* A **portal slug** used to build their unique dashboard URL
* An **active/inactive** status

### Service Tiers

Assign a billing tier to each client to track what level of service they receive:

| Tier         | Description                                 |
| ------------ | ------------------------------------------- |
| Starter      | Basic monitoring for small clients          |
| Professional | Advanced monitoring for growing businesses  |
| Enterprise   | Full feature access for large organizations |

Tiers are visible in the Billing Overview and can be updated from the client record. See [MSP Billing](/guides/msp-billing) for details on how to use tiers to track client invoicing.

### Client Groups

Organize clients into groups for easier filtering, reporting, and bulk operations. Groups are useful for segmenting clients by industry, size, or region.

***

## Getting Started

<Steps>
  <Step title="Configure Your MSP Organization">
    Navigate to **Settings** → **Organization Settings** and fill in your MSP name, contact details, and default timezone.
  </Step>

  <Step title="Set Up Branding">
    Configure MSP-level branding (logo, colors, company name) under **Settings** → **Branding**. This applies to your client portal experience. See [MSP Branding](/guides/msp-branding).
  </Step>

  <Step title="Connect Integrations">
    Connect your PSA or RMM tools under **Settings** → **Integrations**. Connect Microsoft 365/Azure AD under **Settings** → **Microsoft 365**.
  </Step>

  <Step title="Onboard Your First Client">
    Use **Tools** → **Onboarding** to provision a new client using a template. See [Client Onboarding](/guides/msp-onboarding).
  </Step>

  <Step title="Configure Automations">
    Set up automation rules to respond automatically to incidents, SLA breaches, and other events. See [MSP Automations](/guides/msp-automations).
  </Step>
</Steps>

***

## Related Guides

* [Client Management](/guides/msp-client-management)
* [MSP Branding & Whitelabel](/guides/msp-branding)
* [MSP Reports & Analytics](/guides/msp-reports)
* [MSP Automations](/guides/msp-automations)
* [Client Onboarding](/guides/msp-onboarding)
* [Bulk Operations](/guides/msp-bulk-operations)
* [MSP Billing Overview](/guides/msp-billing)