> ## Documentation Index
> Fetch the complete documentation index at: https://docs.statusstack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MSP Billing Overview

> Track and manage service tiers and billing for all your client organizations from the MSP Console

## Overview

The **Billing Overview** page in the MSP Console gives you a consolidated view of all clients and their assigned service tiers. From here you can review and update each client's plan without leaving the MSP Console.

Navigate to **Settings** → **Billing Overview** in the MSP sidebar.

***

## Client Billing Table

The billing table lists all your client organizations with the following columns:

| Column            | Description                                              |
| ----------------- | -------------------------------------------------------- |
| **Client**        | Client organization name                                 |
| **Plan**          | Current service tier (Starter, Professional, Enterprise) |
| **Last Activity** | Most recent activity timestamp                           |
| **Created**       | When the client was onboarded                            |

You can search for clients by name and sort by plan or activity date.

***

## Service Tiers

Each client is assigned a service tier that reflects the level of service they receive from your MSP.

| Tier             | Typical Use                              |
| ---------------- | ---------------------------------------- |
| **Starter**      | Small businesses, basic monitoring       |
| **Professional** | Growing businesses, advanced monitoring  |
| **Enterprise**   | Large organizations, full feature access |

<Note>
  Service tiers in the Billing Overview are for your internal tracking and client invoicing purposes. StatusStack bills your MSP organization directly — you set your own client-facing pricing.
</Note>

***

## Updating a Client's Service Tier

<Steps>
  <Step title="Find the Client">
    Use search or scroll to locate the client in the Billing Overview table.
  </Step>

  <Step title="Click Edit">
    Click the edit action (pencil icon) on the client row, or click the client name to open their billing record.
  </Step>

  <Step title="Select New Tier">
    Use the **Service Tier** dropdown to select the new plan (Starter, Professional, or Enterprise).
  </Step>

  <Step title="Save">
    Click **Save** to apply the change. The tier badge updates immediately in the table.
  </Step>
</Steps>

***

## Billing Considerations

### Your MSP Invoice

StatusStack bills your MSP organization based on your overall account agreement. The service tiers in the Billing Overview are for your internal client management — they help you track what level of service each client is on so you can align it with your own invoicing.

### Client-Facing Pricing

You set your own prices when billing your clients. Common MSP pricing models include:

* **Per-client flat rate** — Fixed monthly fee per client regardless of services
* **Tiered pricing** — Different rates for Starter/Professional/Enterprise clients
* **Usage-based** — Bill based on number of monitored components or stacks
* **Bundled services** — Include StatusStack monitoring as part of a larger MSP service package

### Tracking Billing Changes

Tier changes are logged automatically. You can use the **Last Activity** column to identify clients that haven't been accessed recently, and the **Created** date to understand your client tenure distribution.

***

## Related Guides

* [Client Management](/guides/msp-client-management)
* [MSP Reports & Analytics](/guides/msp-reports)
* [MSP Console Overview](/guides/msp-setup)